openCom XL warranty
Coverage
Any openCom XL purchased directly through my store comes with a 12 month warranty, counting from your date of receipt, and covers any potential defects in the product which negatively affect the functionality, including:
- Defects in the enclosure
- Defects in the board
- Defects in the components
Remediation
In the case that a defect as mentioned above is present in your openCom XL and you are within your warranty period, I will offer you a choice of:
- Repair of your product, at no cost (where possible)
- Exchange of your product, at no cost
- A refund
Please note however, a repair may not always be possible, and I reserve the right to revoke this option on a case by case basis if it is not practical.
Non-coverage
Please note, this warranty does not cover damage caused by:
- Negligence on part of the customer
- Third party modification or repair
- Regular wear and tear
Claim
Email me or message me on XMPP at contact@liberatedsystems.co.uk to submit a warranty claim to me. Please provide me with evidence for your claim in your email or message. If I accept your claim, I will pay your postage to return the product to me.